Phone

(02) 9822 8630

Address

46 Rose Street, Liverpool, 2170

Feedback

At Cherished Minds Psychology we are committed to continuous improvement and welcome feedback that can help us to continue to provide a quality service.

Cherished Minds upholds various methods to ensure effective and ample opportunity for clients to review services and access assistance with potential concerns. This includes intermittent feedback surveys provided to all clients, short form surveys available in the waiting room and policies and procedures to handle any concerns. Cherished Minds Policies and Procedures are in line with the NDIS Quality and Safeguards Commission as set out in the below document

https://www.ndiscommission.gov.au/sites/default/files/documents/2019-09/complainthandlingguidelinesforproviders.pdf

 

Registers are kept to maintain a record of all feedback and demonstrate effective implementation of feedback.

Cherished Minds staff value client feedback and acknowledge that it is important for effective continuous improvement.

Please see below for Cherished Minds Procedures

Incidents Management Procedure

Complaints Management Procedure

CM_Complaint Handling Policy_March 2020

 

As Cherished Minds Psychology is a registered provider of NDIS, in addition to the above policies and procedures, participant have the right to express concerns related to services via external means. Information regarding this can be found below:

https://www.ndiscommission.gov.au/sites/default/files/documents/2020-05/how-make-complaint-speak-ov_3.pdf

https://www.ndiscommission.gov.au/sites/default/files/documents/2020-05/how-make-complaint-talk-ov_0.pdf

 

If you wish to make an anonymous complaint this can be made by either calling administration on 9822-8630 or sending your complaint in writing to us at 46a Rose street Liverpool 2170 NSW